Shipping policy

# Shipping Policy

## Bondi Beach Tea Co. Shipping and Delivery Information

Bondi Beach Tea Co. ships retail tea orders throughout Australia and worldwide from our online store.

Our website accepts orders 24 hours a day, 7 days a week. Orders are processed and dispatched during Australian business days.

**Shipping enquiries:** [help@bondibeachtea.com.au](mailto:help@bondibeachtea.com.au)

## Quick answers

**Do you ship throughout Australia?**
Yes. We deliver retail online orders throughout Australia, including eligible Post Office Box addresses.

**Do you ship internationally?**
Yes. Bondi Beach Tea Co. ships retail online orders worldwide. International delivery options and charges are displayed at checkout where available for your destination.

**Do you offer free shipping?**
Yes. Free shipping is available for eligible Australian retail orders over A$70. Free shipping does not apply to international orders.

**How quickly will my order be dispatched?**
We aim to process and dispatch orders within 24 business hours, excluding weekends and Australian public holidays. During busy periods or where an item requires additional handling, dispatch may take slightly longer.

## Order processing and dispatch

Orders can be placed through our website at any time.

We aim to process and dispatch retail online orders within 24 business hours after an order has been received and payment has been confirmed, excluding weekends and Australian public holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

During high-volume periods, promotional campaigns or unexpected delays, dispatch may take longer. Where an unusual delay affects your order, we will make reasonable efforts to notify you.

## Shipping within Australia

We ship retail online orders throughout Australia.

Available Australian shipping options and charges are shown at checkout and may include:

* Free shipping for eligible Australian orders over A$70
* Australia Post tracked delivery
* Australia Post Express delivery, where available for the delivery address

Delivery times shown at checkout or provided by the carrier are estimates only. Actual delivery times may vary depending on your location, carrier delays, weather, peak periods and other circumstances outside our control.

Express delivery does not necessarily mean overnight delivery. Australia Post Express delivery timeframes depend on whether your address is within the applicable express delivery network.

## Free shipping within Australia

Free shipping is available for eligible Australian retail online orders with an order value over A$70, subject to any conditions displayed at checkout or in a current promotion.

Free shipping applies to Australian deliveries only and does not apply to international orders.

The delivery service used for free shipping may differ from paid tracked or express options. Where tracking is not included with a particular free shipping service, this will be shown where applicable at checkout.

## Post Office Box deliveries

We deliver to eligible Post Office Box addresses within Australia where the selected delivery service supports delivery to that address.

## International shipping

Bondi Beach Tea Co. ships retail online orders worldwide.

Available international shipping services, charges and any estimated delivery timeframes are displayed at checkout where available for the destination country.

International delivery timeframes vary depending on destination, local postal services, customs processing, border controls and events outside our control.

International orders are not eligible for the Australian free-shipping offer.

## Customs duties, import taxes and international charges

International orders may be subject to customs duties, import taxes, tariffs, handling charges or other fees applied by the destination country.

Where duties, taxes or other charges are collected at checkout, this will be shown during checkout. Where they are not collected at checkout, the customer is responsible for any charges payable upon import or delivery.

Bondi Beach Tea Co. does not control charges imposed by customs authorities or local delivery providers in the destination country.

Customers are responsible for checking any import restrictions, duties or taxes that may apply in their country before placing an international order.

## Tracking and shipping confirmation

Where tracking is included with the selected delivery service, we will send shipping confirmation details after your order has been dispatched.

Tracking information may take up to 24 hours after dispatch to become active in the carrier’s system.

Where a shipping option does not include tracking, tracking updates will not be available.

## Delivery delays

Carrier delivery timeframes are estimates and cannot be guaranteed.

Delays may occur due to carrier networks, customs processing, public holidays, weather, natural events, peak sales periods or other circumstances outside our control.

If your tracked order appears significantly delayed, please contact us at [help@bondibeachtea.com.au](mailto:help@bondibeachtea.com.au) with your order number so we can assist you with the available tracking information.

## Incorrect delivery addresses

Please check your delivery address carefully before completing your order.

If you notice an error in your address, contact us as soon as possible at [help@bondibeachtea.com.au](mailto:help@bondibeachtea.com.au). We cannot guarantee that changes can be made once an order has been packed or dispatched.

Bondi Beach Tea Co. is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer, except where required by applicable consumer law.

## Damaged, missing or incorrect orders

If your order arrives damaged, contains an incorrect item, or has another delivery-related issue, please contact us at [help@bondibeachtea.com.au](mailto:help@bondibeachtea.com.au) with your order number and, where relevant, photographs of the parcel, packaging and products received.

Please retain the packaging and damaged products until we have reviewed your request.

Your rights regarding faulty, damaged or incorrectly supplied products are also explained in our Returns and Refunds Policy and are not limited by this Shipping Policy.

## Wholesale, private label and bulk orders

This Shipping Policy applies to retail orders placed through our online store.

Shipping arrangements for wholesale, private label, custom blending, bulk tea or business orders may be quoted and agreed separately depending on the order size, destination and fulfilment requirements.

## Contact us about shipping

For shipping or delivery enquiries, please contact:

**Bondi Beach Tea Co.**
**Email:** [help@bondibeachtea.com.au](mailto:help@bondibeachtea.com.au)
**Website:** [www.bondibeachtea.com.au](http://www.bondibeachtea.com.au)

Please include your order number when contacting us about an existing order.

**Last updated: June 2026**