Returns, Refunds and Exchanges

Bondi Beach Tea Co. Return and Refund Policy

We want you to feel confident ordering tea and tea products from Bondi Beach Tea Co. This page explains our change-of-mind returns, damaged or incorrect orders, refunds and your rights under the Australian Consumer Law.

Contact for returns and refunds: help@bondibeachtea.com.au

Change-of-mind return period: 30 days from delivery, for eligible unopened products.

Quick answers

Can I return an unopened tea product if I change my mind?
Yes. You may request a change-of-mind return within 30 days of delivery, provided the product is unused, unopened, in its original packaging and in the same condition as received.

Can I return opened tea?
We generally cannot accept change-of-mind returns for opened tea or other consumable products due to food safety and hygiene reasons. This does not affect your rights if a product is faulty, damaged, incorrect or does not meet a consumer guarantee.

What happens if my order arrives damaged or incorrect?
Please email us at help@bondibeachtea.com.au with your order number and photos of the product and packaging. We will assess the issue promptly and provide an appropriate remedy.

Are sale items covered if there is a problem?
Yes. Sale items remain covered by applicable consumer guarantees. Sale items are only excluded from change-of-mind returns.

Change-of-mind returns

We accept eligible change-of-mind returns requested within 30 days of delivery.

To qualify for a change-of-mind return, the product must be:

• unused and unopened

• in its original packaging

• in the same condition as received

• accompanied by proof of purchase

Because tea is a consumable product, we generally cannot accept change-of-mind returns once a product has been opened.

Sale or discounted items are not eligible for change-of-mind returns unless required by applicable consumer law.

Please email help@bondibeachtea.com.au before sending anything back. We will confirm whether your item is eligible and provide return instructions.

For approved change-of-mind returns, you are responsible for return postage costs. Original shipping charges are not refundable for a change-of-mind return.

Damaged, faulty or incorrect products

Please contact us as soon as possible if your order:

• arrives damaged

• is faulty or unsafe

• is not what you ordered

• is significantly different from its description

• does not meet a consumer guarantee

Email help@bondibeachtea.com.au with your order number and, where relevant, clear photographs of the product and its packaging.

Where a product is confirmed as damaged on arrival, faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law. Where a return is required, we will cover reasonable return postage costs for confirmed issues of this kind.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you are entitled to choose a refund or replacement. A major problem may include a product that is unsafe, significantly different from its description, or unsuitable for its normal purpose and unable to be easily fixed.

If a product has a minor problem, we will provide an appropriate remedy within a reasonable time.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Refunds

Once we receive and assess an approved return, we will notify you by email.

Approved refunds will be issued to your original payment method. Processing times can vary depending on your bank or payment provider.

For change-of-mind returns, shipping charges are not refundable and return postage is your responsibility.

For products confirmed as faulty, damaged on arrival or incorrectly supplied, your remedy will be provided in accordance with applicable consumer law.

Exchanges

We may replace a product if it arrives damaged, is faulty or is incorrectly supplied.

For a change-of-mind request, we generally process an approved return and refund rather than an exchange.

Please contact us before returning any item so we can provide the correct instructions.

How to request a return or refund

To request a return, refund or replacement, please email:

help@bondibeachtea.com.au

Please include:

• your full name

• your order number

• the product concerned

• the reason for your request

• photographs if the item is damaged, faulty or incorrect

We will review your request and provide the next steps.

Frequently asked questions

Do you offer refunds on organic loose leaf tea?

Eligible unopened tea products may be returned for change of mind within 30 days of delivery. Opened tea products are generally not eligible for change-of-mind returns due to food safety and hygiene reasons. Your consumer rights still apply if a tea product is damaged, faulty, incorrect or does not meet a consumer guarantee.

Do I have to pay return postage?

For an approved change-of-mind return, you are responsible for return postage. Where we confirm that an item is faulty, damaged on arrival or incorrectly supplied, we will cover reasonable return postage costs where a return is required.

Can I return a discounted or sale product?

Sale or discounted products are not eligible for change-of-mind returns. However, they remain covered by applicable consumer guarantees if there is a problem with the product.

How long do refunds take?

Once your approved refund has been processed by Bondi Beach Tea Co., the time taken for the funds to appear in your account depends on your bank or payment provider.

Who should I contact about a return?

Please email help@bondibeachtea.com.au with your order number and details of your request.

Last updated: June 2026