Frequently Asked Questions
Welcome to the Bondi Beach Tea Co. FAQ page. Here you’ll find clear answers about our organic tea blends, wholesale tea supply, private label tea, custom blending, pyramid tea bags, dropshipping, shipping, packaging and food safety documents.
Bondi Beach Tea Co. is based in Sydney, Australia. We work with retail customers, cafes, wellness businesses, online stores, private label clients and tea brands looking for reliable tea supply and practical industry support.
About Bondi Beach Tea Co.
What does Bondi Beach Tea Co. do?
Bondi Beach Tea Co. is an Australian tea company based in Sydney. We supply organic tea blends to retail customers, wholesale customers, cafes, wellness brands, private label clients and tea businesses that need blending, packing, packaging support or dropshipping.
Where is Bondi Beach Tea Co. based?
Bondi Beach Tea Co. is based in Sydney, Australia, with warehouse pickup available from Mascot NSW 2020. We also support wholesale, private label and dropshipping clients in Australia and selected international markets.
Are your teas organic?
We use organic ingredients in our tea blends wherever possible and build our range around clean, natural, high-quality herbs, teas and botanicals. Bondi Beach Tea Co. is not currently ACO certified as a finished-product manufacturer, so customers who require certified organic finished-product certification should contact us before ordering.
Are your teas gluten free?
Yes. Our tea blends are gluten free and do not contain wheat, barley or rye-based ingredients. If you have a severe allergy or sensitivity, please check the ingredient list on the product page before ordering.
Do your teas contain laxatives, preservatives or artificial additives?
No. Our tea blends are made with natural ingredients and are designed without artificial colours, artificial flavours, preservatives or harsh laxatives.
Tea Quality, Storage and Preparation
How long do your teas stay fresh?
Our teas are best enjoyed within the first six months after purchase for peak freshness, flavour and aroma. When stored in an airtight container in a cool, dry place, many teas can remain suitable for 18 to 24 months.
How should I store loose leaf tea?
Store loose leaf tea in an airtight container away from heat, sunlight, moisture and strong smells. Avoid storing tea near spices, coffee or cleaning products because tea can absorb surrounding aromas.
How do I prepare loose leaf tea?
Use a tea infuser, strainer, teapot or reusable tea bag. Add the recommended amount of tea, pour over freshly boiled water or the temperature shown on the product label, then steep for the suggested time.
Can I drink your teas cold?
Yes. Brew the tea with hot water first so the herbs and tea leaves infuse properly, then cool it in the fridge or pour it over ice.
Can I drink the teas more than once a day?
Follow the directions on the product label. Some herbal blends are designed for daily use, while others have specific serving suggestions. If you are pregnant, breastfeeding, taking medication or managing a health condition, check with your healthcare professional before using herbal teas regularly.
Do you make medical or treatment claims about your teas?
No. Our teas are sold as food and wellness beverages, not medicines. We describe ingredients, flavour profiles and traditional uses where appropriate, but our teas are not intended to diagnose, treat, cure or prevent disease.
Wholesale Tea, Private Label and Custom Blending
Do you supply wholesale tea in Australia?
Yes. Bondi Beach Tea Co. supplies wholesale tea to businesses across Australia, including cafes, restaurants, wellness businesses, retailers, online stores and tea brands.
Do you offer private label tea?
Yes. We offer private label tea services for businesses that want to sell tea under their own brand. This can include loose leaf tea, pyramid tea bags, branded pouches, label support, packing and fulfilment options.
What is private label tea?
Private label tea means you sell tea under your own brand name while another specialist tea company blends, packs or supplies the product. It is a practical way to launch a tea brand without building your own blending and packing facility.
Can you help me start my own tea brand?
Yes. We regularly work with new and established tea brands. We can help with blend selection, custom blending, packaging choices, label requirements, tea bag options, wholesale pricing, storage and dropshipping.
What is the minimum order quantity for private label tea?
Minimum order quantities depend on the product format, packaging and level of customisation. As a guide, loose leaf private label orders usually start from small carton quantities per blend, while pyramid tea bag manufacturing and custom printed packaging require higher minimums. Contact us for the current MOQ and pricing guide.
Do you offer custom tea blending?
Yes. We offer custom tea blending for clients who want a unique formula. Our blending process usually starts with a detailed questionnaire so we can understand the intended flavour, function, caffeine preference, ingredients to include or avoid and target customer.
Who owns the recipe for a custom blend?
For custom blend development, the agreed recipe can be created for your brand and kept separate from our retail range. Recipe ownership and exclusivity should be discussed before work begins so both sides are clear.
Can you make tea bags for my brand?
Yes. We manufacture pyramid tea bags for private label and wholesale clients. Tea bag options depend on the blend, cut size, ingredient type, tea bag material, tag, string and packaging format.
Tea Bags, Materials and Sustainability
What are pyramid tea bags?
Pyramid tea bags are three-dimensional tea bags that give the tea more room to expand than many flat tea bags. They are popular for premium loose leaf and herbal blends because they can show the ingredients clearly and allow good infusion.
What are your tea bags made from?
Our pyramid tea bags are made from Soilon, a plant-based material commonly used for premium tea bags. The string can also be made from Soilon, and tags can be printed with soy-based ink depending on the project.
Do your tea bags contain nylon?
No. We chose Soilon because we did not want to use nylon-based pyramid tea bags. Our position has always been that premium herbal tea should be packed in a cleaner, more natural material than traditional nylon mesh.
Do your tea bags contain microplastics?
Our Soilon tea bags are not made from petrochemical nylon or polypropylene mesh. Soilon is a plant-based bioplastic material. We are always reviewing better materials as the tea bag industry develops.
Are cotton tea bags available?
Cotton sounds natural, but it is not always the best option for commercial tea bag production. Large-scale cotton tea bags can create issues with sealing, consistency, infusion, cost and machine compatibility. We continue to review alternatives that are safe, practical and suitable for food use.
Can every ingredient go into a tea bag?
No. Some ingredients are difficult to use in tea bag machines, especially powders, sticky pieces, oily ingredients or very large-cut herbs. We assess each blend before confirming whether it is suitable for pyramid tea bag manufacturing.
Dropshipping, Shipping and Packaging
Do you offer dropshipping for tea brands?
Yes. Bondi Beach Tea Co. supports tea dropshipping for selected clients. We can store packed stock, receive orders, pick and pack products, ship to customers and provide tracking information.
Can you dropship Shopify orders?
Yes. We can support Shopify-based tea businesses. Depending on the setup, orders can be managed through an agreed workflow where we receive pick and pack information, ship the order and provide tracking details.
Do you ship internationally?
Yes. We ship retail and wholesale orders internationally where possible. International availability, freight cost, customs requirements and delivery time depend on the destination country and order size.
Can you help with packaging and labels?
Yes. We can help with pouch selection, label sizing, label application, design guidance and custom packaging options. Custom printed pouches may require higher minimum order quantities and longer production lead times.
Can I use my own artwork?
Yes. You can usually provide your own artwork, provided it meets the required print specifications. We can also help check practical packaging issues such as label size, pouch type, ingredient panels and best-before placement.
Do you provide certificates or compliance documents?
We can provide available food safety, supplier and product documentation where appropriate. The exact documents depend on the tea, ingredient, destination country and customer requirements. We do not claim to hold every third-party certification, so please ask before placing an order if you need a specific document.
Compliance, Certificates and Food Safety
Do you have HACCP certification?
Bondi Beach Tea Co. follows food safety and HACCP-style protocols, but we do not currently claim to hold a formal HACCP certificate unless provided in writing for a specific facility or product. If your retailer, marketplace or importer requires a particular certificate, please check with us first.
Can you provide COAs?
We can assist with Certificates of Analysis or supplier documentation where available. Testing requirements such as heavy metals, microbiology and pesticide residue testing depend on the product, batch and customer requirements.
Do you supply cafes and restaurants?
Yes. We supply cafes, restaurants, wellness clinics, hotels and foodservice businesses with loose leaf tea, tea bags and selected bulk tea products.
Cafes, Restaurants and Bulk Tea
Can I buy tea in bulk over 1 kg?
Yes. We supply bulk tea for suitable products and customers. Bulk options depend on availability, ingredient cost and the required pack size.
How do I place a wholesale or private label enquiry?
Contact Bondi Beach Tea Co. through the wholesale/private label page or email help@bondibeachtea.com.au. Tell us your country, the type of tea business you are building, preferred format, estimated order size and whether you need loose leaf tea, tea bags, private label packaging or dropshipping.
Orders, Payments and Returns
How do I track my retail order?
After your order is packed and shipped, you will receive tracking details by email. Tracking updates depend on the carrier and destination.
What payment methods do you accept?
We accept major online payment methods shown at checkout. Wholesale and private label customers may also be offered bank transfer or invoice payment depending on the order.
Do you offer refunds?
Customer satisfaction matters to us. If there is a problem with your order, contact help@bondibeachtea.com.au within the relevant return period so we can review the issue and help resolve it.
Do you have a physical shop?
We mainly operate online, but warehouse pickup may be available from Mascot NSW 2020 by arrangement.