Frequently Asked Questions

Tea Quality and Usage

1. How long do your teas stay fresh?
Our teas deliver their best flavour and effectiveness within the first six months of purchase. However, stored properly in an airtight container and kept in a cool, dry place, they can last up to 18 to 24 months.

2. Are your teas gluten-free?
Yes, all our tea blends, including our Women's Wellness Teas and Herbal Infusions & Blends, are gluten-free.

3. Are your teas organic?
Yes, we are dedicated to offering only the highest-quality teas. In line with this commitment, we exclusively use organic ingredients in all of our tea blends.

4. What makes your teas unique?
We offer a wide range of specialty teas, from Detox & Weight Loss Teas to Women's Wellness Teas. Each blend is carefully curated for flavour and beneficial properties, offering a unique tea experience.

Ordering and Payment

5. Do I need to pay any additional tax for your products?
Our prices are all-inclusive, covering any applicable customs duties, import tax, and GST. No hidden fees or surprise charges!

6. What payment methods do you accept?
We offer several payment options for your convenience: PayPal, all major credit cards, and bank transfers/deposits.

7. How will I know if my order has been successful?
Once your order is placed, you'll receive a confirmation email at the provided address. If you don't see this email, check your spam/junk folder or reach out to our customer service team.

Shipping and Returns

8. How do I track my order?
Each order is tracked using our automated system. You'll receive updates at every shipping milestone, ensuring you're always informed about your purchase's status.

9. How do I request a refund?
Your satisfaction is our priority. If you're not happy with your order, please contact our customer service team at help@bondibeachtea.com.au. We'll work diligently to resolve the issue.

10. How do I take advantage of the 30-day money-back guarantee?
Your satisfaction is important to us. If you're unsatisfied with your purchase for any reason, contact our customer service team within 30 days of receiving your order to initiate a return.

11. Where do you ship?
We're proud to offer worldwide shipping for our teas. Enjoy our quality blends no matter where you're located.

Consumption and Preparation

12. Can I drink the teas cold?
Absolutely. Just ensure the leaves are initially infused in hot water. You can then cool your tea in the fridge or add ice for a refreshing cold brew.

13. Is it okay to drink the teas during my period?
Yes, many of our female customers find our teas beneficial during their period. Some blends may even help combat period bloating and boost energy.

14. Can I drink the teas more than once a day?
We recommend adhering to the instructions provided with each tea blend. These have been designed to offer you optimal benefits. If consumed more than recommended, your tea supply may run out before the ideal consumption period.

15. How do I prepare the tea?
Most of our teas come as loose leaves. You'll need a strainer or infuser to steep the leaves in hot water. Enjoy the aromatic experience of brewing your own perfect cup!

General

16. I no longer want to receive your newsletter. What should I do?
You can easily unsubscribe by clicking the 'Unsubscribe' link at the bottom of our newsletters. But remember, our newsletters are your gateway to our latest offers and promotions.

17. Do your tea blends contain any drugs or medications?
All our tea blends are completely natural. We strive to use pesticide-free, organic ingredients, ensuring that each blend is free from any harmful or allergenic substances.

18. Do you have physical stores or distributors?
Currently, we primarily operate online, offering a seamless digital shopping experience. However, you are welcome to pick up your order from our warehouse in Mascot NSW 2020.

19. Should I exercise during my detox with your teas?
While our teas can support your wellness journey, for the best results we recommend combining their use with a balanced diet and regular exercise.

20. How much exercise should I do during my detox?
Exercise requirements can vary based on individual goals and health conditions. However, most of our customers find exercising at least twice a week beneficial when paired with our teas.

For further inquiries or any other questions you might have, don't hesitate to contact us. We're here to help you make the most out of your tea experience!